Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We ship our products with all mayor delivery companies like; DHL, FedEx, PostNL, Bpost, DPD, and many others. During checkout you’ll be able to choose your favorite deliverer.

How Long Will It Take To Get My Package?

This depends on your location, however we tend to send all orders within 1 workday if your order came through before 17:00 local time. If you’re located in The Netherlands, it typically takes 1 to 2 workdays. If you’re located within the EU, 3-4 days.

Do You Ship Internationally?

Yes, we ship worldwide.

Payment Information

What Payment Methods Are Accepted?

We accept all major banks, Credit and Debit card providers, Pay pal, Apple Pay, Google Pay.

Is Buying On-Line Safe?

Ordering in our store is completely safe and your payment details are handled with the greatest care. All payments happen ‘off-site’ which means we don’t handle any payments on our website, you’ll be redirected to the payment provider you choose during checkout.

Orders and Returns

Do I need an account to place an order?

No, you do not need an account to place an order. Just complete your order and head to checkout, we’ll need some basic info like your e-mail and address to send order to you. After completing your order, we’ll only use your details for the fulfillment of the delivery. After completion your details will be removed from our database. It’s also possible to create an account during checkout.

Who should I to contact if I have any queries?

See our contact page for more information.

How Can I Cancel Or Change My Order?

Go to the ‘My Account’ section on our page, you’ll find your orders, shipping info and contact details here. Go to ‘My Orders’ to cancel your order.

How Do I Track My Order?

After completion of your order, we’ll send you a Track & Trace code for your parcel. In this e-mail you’ll find all information regarding your order status. Or use the ‘Order Tracking’ tab in the ‘My Account’ section.

How Can I Return a Product?

See our Return Policy for more information on returning a product.